New Digital Banking—Coming Soon! Digital Banking is currently unavailable while we finalize a new Digital Banking experience as part of our systems integration. We will email you after the new platform is live for you to explore the new features and functionality. In the meantime, visit our website to learn more about what to expect and how you can prepare for a smooth transition.
A disputed transaction is when you purchase a good or service or sign up for a sample or membership and for some reason (cancellation, unhappy with merchandise, double charged) you don't feel you should pay. For every disputed transaction, you first must go to the merchant involved to try and resolve it. Please document all attempts of your own to resolve the issue. If you cannot resolve it that way, we are happy to try and resolve it for you.
One difference with a disputed transaction is that Direct Financial is submitting a dispute between you and the merchant to Visa on your behalf. Visa makes the final determination regarding whether or not we can get the money back from the merchant. If Visa decides in your favor, you will be reimbursed. However, if we cannot get the money back, you will not be reimbursed.